Colleagu 1
Femi Owoeye
Hello everyone.
In today’s hyper-competitive consumer market, the quest for brand loyalty has intensified, pushing successful brands to realize that utility and price are often secondary to a profound emotional connection (Deikis, 2024). This emotional bond transcends mere transactional satisfaction; it transforms a brand into a reflection of the consumer’s self-identity, values, and aspirations (Saeedi, 2025). This is the essence of emotional branding: crafting a story that allows the customer to feel that by choosing a product, they are aligning themselves with a greater movement, a shared belief, or a specific version of themselves they wish to project. The following three campaigns perfectly illustrate how brands manipulate these core human desires to influence consumer behavior and secure unwavering allegiance.
My first example is Apple’s multi-part series, “The Underdogs,” which succeeds by transforming a product line into a narrative of Aspiration and Empowerment. The campaign features a quirky, diverse, and fast-paced team of office workers overcoming absurd, high-pressure deadlines using the integrated Apple ecosystem (Mac, iPad, iPhone, etc.) (DemandScience, 2025). Rather than listing specifications, the narrative centers on the universal struggle of the “underdog”, the creative, scrappy individual or team fighting against the odds. This storytelling taps into deep emotional resonance through relatability and the desire for success. Viewers identify with the chaos and pressure, and Apple’s technology is seamlessly positioned as the enabling force, the essential, invisible tool that empowers the “little guy” to succeed (Meet My Media, 2025). This connection allows Apple to command a premium; customers pay not just for the device, but for the feeling that they are buying competence and a creative edge.
Another example is the Patagonia’s infamous 2011 Black Friday advertisement, “Don’t Buy This Jacket,”. This is a masterclass in establishing emotional connection through Trust and Shared Values. The full-page ad, placed in The New York Times, featured one of their most popular products but urged consumers to reflect on the garment’s environmental impact, advocating for repair, reuse, or buying used instead (The Brand Hopper, 2025). This radical, anti-consumption stance demonstrated an authenticity and commitment to environmental stewardship that transcended profit motives (Saeedi, 2025). By actively telling customers not to buy, Patagonia created immense trust and elevated the brand from a clothing retailer to a moral thought leader. Environmentally conscious customers are emotionally drawn to Patagonia because purchasing their gear affirms their moral identity and joining a shared tribe committed to a greater cause, making their loyalty virtually unbreakable, even at higher price points.
Lastly, Dove’s long-running “Real Beauty” campaign successfully leveraged deep-seated Insecurity and the need for Validation to redefine its entire brand purpose. Launched in 2004, the campaign directly challenged the unrealistic beauty standards promulgated by the industry by featuring non-professional women of diverse ages, sizes, and ethnicities (Saeedi, 2025). Campaigns like “Real Beauty Sketches” powerfully highlighted the universal feeling of self-criticism, validating a widely held emotional pain point among women (Clement, 2025). Dove positioned itself as an ally and a voice for self-acceptance and positive self-esteem, shifting its brand identity from a functional soap manufacturer to a patron of female confidence. This emotional resonance allowed Dove to build community; choosing their product is an act of supporting their message, giving customers a sense of belonging and purpose with every purchase.
I am strongly influenced by campaigns that appeal to shared ethical values, and I recognize the sophisticated manipulation of Aspiration and Trust in these examples.
The Patagonia campaign is the most potent determinant of my purchasing behavior. Mydecision to buy their products (often at a premium) is less about the functional performance of the gear and entirely about the emotional satisfaction of moral alignment. I gain a sense of personal integrity by supporting a company that actively practices the values it preaches. This emotional reward ensures that I remain loyal, repeatedly choosing Patagonia over competitors that do not offer that same sense of shared purpose.
The Apple and Dove campaigns impact my brand perception and consideration set. Apple’s “Underdogs” reinforces my desire for professional efficacy. At the same time, the purchase is still rational (I need a computer), the emotional messaging adds a premium layer, the feeling that I am buying into a superior, more creative lifestyle, rather than just buying hardware. Similarly, Dove has earned my respect and empathy; its powerful message creates a positive emotional association, meaning that when faced with a choice between two similar products, the memory of the “Real Beauty” campaign is enough to emotionally tilt my decision toward Dove, positioning it as the more responsible choice.
In short, while I make rational choices, these campaigns demonstrate that my brand loyalty and ultimate purchasing decisions are consistently driven by a desire for emotional congruence, to buy brands that help me feel better about myself and my place in the world.
References
Clement, L. (2025, July 30). From vision to viral: How Dove nailed their influencer marketing strategy plan (and how you can too). Influencity. https://influencity.com/blog/en/from-vision-to-viral-how-dove-nailed-their-influencer-marketing-strategy-plan-and-how-you-can-tooLinks to an external site.
Deikis, J. (2024, March 21). Guide to emotional marketing: Unleashing the feels. Noble Studios. https://noblestudios.com/digital-marketing/guide-to-emotional-marketing/#:~:text=When%20emotional%20marketing%20works%2C%20you,connection%20between%20brand%20and%20consumerLinks to an external site.
DemandScience. (2025, August 8). The best video ads examples and what you can learn from them. https://demandscience.com/resources/blog/best-video-ads-examples/Links to an external site.
Meet My Media. (2025, March 28). How Apple’s content & ads keep customers hooked for life.https://meetmymedia.com/the-apple-strategy/Links to an external site.
Saeedi, K. (2025, April). Emotional branding: Using feelings as a catalyst for brand loyalty. Paper presented at the 3rd International Conference on Recent Advances in Engineering, Innovation & Technology, Brussels, Belgium.
The Brand Hopper. (2025, June 7). A case study on Patagonia’s “Don’t buy this jacket” campaign
Colleague 2
Angela Eaker
Kia has increasingly embraced emotional branding to differentiate itself in the competitive automotive market and foster deeper consumer loyalty. One standout example is the “Movement That Inspires”campaign, which repositions Kia not just as a car manufacturer but as a mobility brand that empowers people to pursue meaningful experiences. The campaign emphasizes movement as a source of inspiration and progress, aligning with consumers’ desires for freedom, creativity, and connection (Kia Global, n.d.). Another emotionally resonant campaign is Kia’s 2024 Super Bowl commercial, “Perfect 10.” This ad tells the story of a young figure skater who performs a heartfelt routine for her ailing grandfather, powered by the Kia EV9’s onboard energy system. The ad highlight’s themes of family, love, and the power of small gestures, using cinematic storytelling and a moving soundtrack to evoke deep emotional responses (Kia Media, 2024; Not Your Dads TV Ads, 2024). A third example is Kia’s “Feel Something Again” campaign featuring Steven Tyler, which aired during the 2018 Super Bowl. This ad used nostalgia and the concept of reversing time to evoke feelings of youth, freedom, and rediscovery, connecting emotionally with viewers across generations (Super Bowl Commercials, 2018).
These campaigns have positively influenced how I perceive Kia. The “Movement That Inspires” message makes the brand feel purpose-driven and human-centered, while “Perfect 10” reinforces Kia’s commitment to family values and innovation. These emotional narratives make me more likely to consider Kia when purchasing a vehicle, as I associate the brand with inspiration, care, and meaningful experiences—qualities that go beyond technical specifications and price.
References
Kia Global. (n.d.). Our movement. https://www.kia.com/nmc/en/discover-kia/our-movement.htmlLinks to an external site.
Kia Media. (2024, February 8). Kia America’s Super Bowl spot celebrates the hidden power within us all. https://www.kiamedia.com/us/en/media/pressreleases/21844/kia-americas-super-bowl-spot-celebrates-the-hidden-power-within-us-allLinks to an external site.
Not Your Dads TV Ads. (2024, February 11). Kia Super Bowl LVIII (58) 2024 Commercial [Video]. YouTube. https://www.youtube.com/watch?v=ET9-rjSMvRkLinks to an external site.
Super Bowl Commercials. (2018, February 4). KIA – Feel Something Again – Super Bowl 2018 Commercial feat Steven Tyler [Video]. YouTube. https://www.youtube.com/watch?v=6oXY9ns4jeYLinks to an external site.