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How can management help resolve problems with employees resistant to change?

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Megan Jones

How Can Management Help Resolve Problems With Employees Resistant To Change?

Unit 4 – Discussion Board

Administration in Healthcare Services (HSA320-2102A-01)

4/24/2021

Key Assignment

Introduction

Hello everyone, now that we have spoken about our corrective action plan, implementing change with our new EHR system, and the overall success of our company here at our facility. I have taken the time to put together notes to help us along the way to assure that we accomplish our short-term goals and our long- term goals.

Part I

Corrective Action is finding the problem, containing the problem, why it happened and making sure it does not happen again.

1. Plan – what caused the problem.

2. Implement- Contain the problem.

3. Check- verify the problem.

4. Evaluate- Test and verify the permanent corrective action.

· Verbal

· Written

· Final written

· Termination

How can management help resolve problems with employees resistant to change?

1. Listen to Employee Concerns.

2. Give Reason for Change.

3. Make it about Employees.

4. Delegate Change.

5. Show Data

6. Implement Change

7. Give Practice Exercises and training

Organizational Chart

*Shows a diagram that exhibits a relationship hierarchy.

· Hierarchy and Relationships

· Job responsibilities

· Create visual employee Directory.

Mission Statement

· Tells what the company’s goals are.

· to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.

· Values

· guide our actions as we strive to carry out our mission.

· Types of Healthcare

· Offer a variety of healthcare services such as pediatrics, genealogy, podiatry, internal medicine, weight loss and wellness, plastic surgery, spine joint and pain, neurology, etc.

· Purpose

· To give care to a variety of patients in different professions in healthcare.

· What services are provided?

· pediatrics, genealogy, podiatry, internal medicine, weight loss and wellness, plastic surgery, spine joint and pain, neurology, etc.

· Offers a variety of healthcare needs in all genres of healthcare.

· 20 specialties, 70 physicians and over 600 associates on staff.

Part II

5 Ethical Standards at MMC (Murfreesboro Medical Clinic)

1. Honesty

2. Integrity

3. Respect

4. Leadership

5. Take Responsibility

2 companies with ethical standards.

1. Starbucks

2. H&M

My Standards for employees

· Nice, Friendly, and respectful

· Certified and knows how to perform job responsibilities.

· Training for new hires and current employees.

Conclusion

In closing, As the healthcare manager of this facility, I would present this information to my employees in a power point presentation, hands on experience and carry out the details in games. I would make sure that my staff are comfortable with the information I am presenting and feel free to iterate their ideas. I am going to make sure that the staff has their input and feels included as I feel that this will help them be more open to change. I plan to have trainings every month to make sure that my staff is up to speed with the new implemented changes.

References:

Beeson, K. (2020, May 30). Website. EHR Implementation Plan: Your 8-Step Checklist Retrieved from https://www.ehrinpractice.com/ehr-implementation-plan.html

Brown University (2021). Website. A Framework for Making Ethical Decisions Retrieved from https://www.brown.edu/academics/science-and-technology-studies/framework-making-ethical-decisions